Verification guide
Proof of identity and proof of address
The broker needs two documents to activate your live account: proof of identity (POI) and proof of address (POA). Here is what each broker accepts, the rules, how to upload, and the most common reasons for rejection.
Before you upload anything
- Photograph the original document in colour, whole, all four corners, no glare or cropping.
- Type your name and details exactly as they appear on the document.
- Make sure the document is valid, and that the proof of address is recent and shows your full name and address.
Ultima Markets
Level 2 identity, level 3 addressProof of identity (POI)
Lv2Accepted documents
- Identification card
- Passport
- Other approved identity document
Requirements
- Enter details exactly as shown on the document, including the ID serial number.
- Upload a clear image with all information fully visible.
- The document must be valid, physical (not digital) and not expired.
- Avoid blurry, cropped, reflective or black-and-white images.
- Some countries require both sides of the ID; otherwise the front is generally enough.
Proof of address (POA)
Lv3Accepted documents
- Bank statement
- Utility bill: gas, electricity, water or phone
- Letter issued by a third-party company
- Also accepted: driving licence, credit- or bank-card statement, insurance policy, property ownership certificate, residence permit, household registration book, or stamped rental contract
Requirements
- Shows your full name and residential address.
- Normally issued within the last 6 months; within 3 months if you will use international bank transfer.
- If your ID card shows your address, it can be submitted as POA instead of a separate document.
- The POA address sets your country of residence with Ultima.
How to submit
- Go to Profile → Authentication Center.
- Complete Lv2 identity verification: choose the document type, enter the ID number, upload the image(s), then Submit.
- Complete Lv3 residency address verification: enter your residence details, choose the POA type, upload the document, then Submit.
- Follow the review under Check Status or on the Profile page.
FilesFormats: PNG, JPG, JPEG, BMP, PDF, DOC, DOCXMaximum size: 15 MB in the app, 5 MB on the web
Common rejection causes
- Blurry, cropped, reflective, black-and-white or unreadable image.
- Expired or digital document.
- POA without both the full name and the detailed address.
- POA older than the permitted period.
- Entered details that do not match the document.
- The ID's back side missing where it is required.
Vantage
Proof of identity and addressProof of identity (POI)
Accepted documents
- Valid passport including the signature page
- Valid driver's licence
- Valid national identity card
- Residence card
Requirements
- Government-issued, showing your full name, date of birth, photo and expiry date.
- The name matches the name on your Vantage account exactly.
- You are 18 or older, and the document is valid and not expired.
- Upload both sides of a double-sided or multi-page document.
- All four edges visible; a high-quality, clear image.
Proof of address (POA)
Accepted documents
- Bank statement
- Utility bill: gas, electricity, water, phone or internet
- Government-issued tax document
- Certificate of citizenship
Requirements
- The name matches the name on your proof of identity exactly.
- The residential address is clearly shown (a PO box is accepted if the full address is visible).
- Issued within the last 6 months.
- All four edges visible; clear and in colour, not black and white.
If you have none of these, you may submit a second photo ID that shows your residential address (driver's licence or national ID), as long as it is valid and is not the document used as proof of identity; Vantage approves it case by case.
How to submit
- Log in to the Client Portal, then Profile → Verification (or Verification in the Vantage app).
- Upload your proof of identity.
- Upload your proof of address.
- Follow the status on the same page: verification is usually instant and can take one or two business days. If a document is rejected, upload it again there.
FilesA photo, scan or photocopy with all corners visibleFormats: JPG, JPEG, PNG, PDFMaximum size: 5 MB
Common rejection causes
- The name does not exactly match the account or the proof of identity.
- An expired document, or one not issued by a government authority.
- Only one side of a double-sided or multi-page document.
- A cropped, blurry or black-and-white image.
- A POA older than 6 months or with an incomplete address.
- A screenshot, a handwritten bill or an unofficial document.
- A file over 5 MB or in an unsupported format.
Face verification (POF)Once your proof of identity is approved, Vantage offers an extra face check: Profile → Verification → the Plus tab → Face Verification → Verify Now (in the app: Authentication Centre → Plus). Vantage recommends it to protect your account.
